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Training & Customer Support

Training Course

In addition to the latest, cutting-edge seismic data acquisition technology, Seismic Instruments proudly offers one of the best customer supports available. Upon purchasing an SI system, customers have the option of attending a one-week training course for up to four people at SI`s headquarters in Austin, Texas, free of charge.

In a classroom setting participants will be immersed in lecture and hands-on simulation training that covers real-life application and use of our products as they would occur in the field. In addition, each course offers a complete set of classroom materials that can be utilized as a reference guide in the field.

The Seismic Instruments philosophy on training users of the system is to train the customer`s service engineers to the same level as our own service engineers. Anyone attending this course will walk away with the same level of expertise with the system as one of Seismic Instruments own employees.

Customer may send engineer(s) to Austin for an acceptance test of the equipment before it is shipped.

Living and travel expenses, including airfare to Austin is customer's responsibility.

 

Field Acceptance and On-Site Training

Client will prepare and schedule Field Acceptance to occur within 30 days of equipment receipt. SI engineers are available for Field Test, up to 1 week, at no additional engineering charge, upon customer request.

Travel and living expenses for SI staff are responsibility of customer.

 

Live Support

Customer support isn’t limited to SI’s training and warranty features. Our friendly, courteous, and helpful staff is available at the Austin, TX headquarters to assist any customer with their SI system via phone or e-mail.

If any problem with a system persists, SI will go to whatever lengths that may be necessary to ensure that the hardware and software are bug-free and fully operational, including shipping replacement components, providing updated software, and sending a representative to troubleshoot the system in person.